Exchanges and refunds

Policy Exchange and Returns

Ensuring satisfaction and well being of our customers is part of our mission.
We want that our relation be based on common trust, so we use the following Return & exchange policy, that will guarantee your rights in case you pass through a situation where you'll need to exchange the product, by defect in the product or because you had choosen an incorrect size.
Note that: All our products are always verified before send, so we can guarantee that any product has defects.

Read below the necessary procedures when occur:

Exchange - Every product purchased through our site may be changed if:

1) Dissatisfaction:
It only be accepted exchanges or returns of orders by reason of dissatisfaction if you had choosen an incorrect size of a product.

There are many products on our website who demand you to choose a size: like the rings, clothes, footwear.
Note that: it's normal if you have a mistake on a size, and that way if you want to change a product for this reason we will accept.
You just have to inform us of that mistake until 7 calendar days from the date you've received the product. The product must be in in perfect condictions, in their original packaging with accessories (if included) and bill.
The value of the shipment will not be refunded.
* Before you choose a product that demands you to chose a size you must read carefully our information about sizes; if you still have doubts please contact us, or use our live support contact.

2) Defect in the product:

Defect or failure - immediately notify our office, by phone, by e-mail or by our live support, to arrange for replacement of the product.
We will not accept complaints after 7 days after receiving the product.
After you notify us about a defect in the product you'll have to send us the product. The product must be in their original packaging with accessories (if included) and bill.
The value of the shipment will not be refunded.
We will provide the replacement of the product as soon as possible; the time of replacement will depend on the availability time of the product (that information is display on the product description).

- If the customer want to exchange the product for another of equal value, as it has been a defect or failure on the first product: the customer can make it, if the customer notify us until 7 calendar days from the date you've received the product. The product must be in their original packaging with accessories (if included) and bill.
The value of the shipment will not be refunded.

- If the customer don't want to exchange the product but prefer to be refunded of the amount because it has a defect or failure on product: the customer can make it, if the customer notify us until 7 calendar days from the date you've received the product. The product must be in their original packaging with accessories (if included) and bill.
The value of the shipment will not be refunded.

Cancellation of the order
We reserve ourselves the right to cancel purchases in exceptional cases such as:
- No approval of the purchase by the entity administering the credit card. Before the cancellation, our company will contact by e-mail or phone offering another payment option;
- Non-payment of the amount until 7 calendar days from the date you've made the order. If we verified this situation the order will be canceled. If you want you can place your order again with a new date for payment.
- Data that does not add or absence of data. If the data provided by customers are not confirmed, the customer will receive a notice via e-mail and may come into contact to provide further data or even change the already sent. If the customer does not return the contact and confirm the information, purchase will be canceled.